A citizen-facing digital assistant
Bürokratt is a virtual assistant designed to help people communicate with public-sector organisations. It understands everyday Estonian, is available around the clock and helps users find information about public services.
When Bürokratt cannot resolve an enquiry, the conversation can be directed to a customer-service representative. Several Estonian public-sector institutions already use Bürokratt to answer frequently asked questions, manage enquiries and provide more accessible digital customer service.
Bürokratt represents the current citizen-facing layer of Estonia’s AI-enabled public services. As agentic government develops, conversational interfaces such as Bürokratt can provide a familiar point of interaction between people, public services and future authorised AI agents
Explore
Meet bürokratt
Other solutions & services
e-Health
e-Education and research
e-Identity
Cyber security
Agentic state
Smart city and mobility
Ease of doing business
Contact
Visit us physically or virtually
We host impactful events both in our centre and online for government institutions, companies, and media. You’ll get an overview of e-Estonia’s best practices and build links to leading IT-service providers and state experts to support your digitalisation plans.
For visit-related enquiries
E-mail:
Call us: +372 6273157 (Monday to Friday, 9:00-16:30 Estonian time)
Regarding e-Residency, visit their official webpage.
Find us
The Briefing Centre is conveniently located just a 2-minute drive from the airport and around 10- to 15-minute drive from the city centre.
You will find us on the ground floor of Valukoja 8, at the central entrance behind the statue of Mr Ülo Pärnits. We will meet the delegation at the building’s reception. Kindly note that a booking is required to visit us.
Valukoja 8
11415 Tallinn, Estonia
