Agentic state

From digital services to trusted AI agents

Estonia is preparing for the next stage of digital government: an agentic state in which trusted AI agents can help people and businesses interact with public services.

Today, users generally need to find the correct service, understand which institution is responsible, provide the required information and complete each step themselves. In an agentic state, an authorised AI agent could help identify the relevant services, prepare applications, retrieve permitted information and carry out clearly defined tasks across different systems.

The aim is not to give artificial intelligence unrestricted access to public services. An agent must be able to act only within the authority granted by a person or organisation. Its permissions must be limited and controllable, its actions traceable, and responsibility must remain clear.

Estonia is building this next layer of digital government on the foundations it already uses: secure digital identity, trusted data exchange, authorisation services, transparent audit trails and clearly defined institutional responsibility.