e-Governance is a strategic choice for Estonia to improve the competitiveness of the state and increase the well-being of its people, while implementing hassle free governance.
Citizens can select e-solutions from among a range of public services at a time and place convenient to them, as 99% of public services are now available to citizens as e-services. In most cases there is no need to physically attend the agency providing the service.
The efficiency of e-Government is most clearly expressed in terms of the working time ordinary people and officials save, which would otherwise be spent on bureaucracy and document handling.
For more information:
Estonian information society strategy 2020