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e-Governance

In Estonia, 99% of public services are available online 24 hours a day. E-services are only impossible for divorces  – you still need to leave the house for this.

Thanks to a safe, convenient, and flexible digital ecosystem, Estonia has reached an unprecedented level of transparency in governance and built broad trust in its digital society. As a result, Estonia saves over 1400 years of working time annually and has become a hassle-free environment for business and entrepreneurship.

e-Governance is a strategic choice for Estonia that aims to improve the competitiveness of the country and increase the well-being of its people. Our aim is to keep the government working seamlessly 24/7. This is supported by digital identity, secure data exchange, and high-quality databases. E-Governance consists of transparent and efficient use of ICT in state administration (e-Administration), user-friendly public services provision online (e-Services and active involvement of citizens in decision-making processes(e-Participation). The development of the Estonian e-Governance ecosystem has been supported by strategic vision,trust of citizens and cooperation with the ICT sector. Personal data protection is the cornerstone of building trust towards e-Government. Citizens have the right to know who is using their personal data. Enforcement of ‘once-only’ principle means that citizens only have to submit their data once to the government to be used and re-used. Estonia is striving for provision of proactive and invisible services by relaying on the efficient use of data which the state already has. Proactive service delivery means that the government starts service provision without waiting requests from citizens.

Justice & public safety

Justice procedures are the cornerstones of any economy. Estonia has helped numerous countries build their digital justice systems based on three main components: the e-File central information system, the court information system, and a public portal for citizens and other parties.

The e-File is the heart of the Estonian judicial system. It provides data to our court information system as well as to the information systems of the police, jails, prosecutors and criminal case management. Since data is digitally entered only once, the e-File saves time and money. All communication between parties is electronic — including workflow, creating and sending summons, minutes of hearings, and decisions — and all parties can electronically follow proceedings. Signing the decisions is possible both electronically and physically.

#2

fastest court proceedings in Europe

24/7

online public portal for queries

1,5 sec

Instead of the 20 min to handle queries over the radio

Contact

Visit us physically or virtually

We host impactful events both in our centre and online for government institutions, companies, and media. You’ll get an overview of e-Estonia’s best practices and build links to leading IT-service providers and state experts to support your digitalisation plans.

Questions? Have a chat with us.

E-mail:
Media:
Call us: +372 6273157 (Monday to Friday, 9:00-16:30 Estonian time)
Regarding e-Residency, visit their official webpage.

Find us

The Briefing Centre is conveniently located just a 2-minute drive from the airport and 15- to 20-minute drive from the city centre.

You will find us on the ground floor of Valukoja 8, at the central entrance behind the statue of Mr Ernst Julius Öpik. We will meet the delegation at the building’s reception. Kindly note that a booking is required to visit us.

Valukoja 8
11415 Tallinn, Estonia