Estonia becomes the first country to create a fully digital vehicle registration service with the help of tech company DriveX.
“Transport Administration has a great opportunity to create Europe’s first fully digital registration system in cooperation with DriveX, considerably simplifying the first registration of Estonian citizens’ and companies’ vehicles,” Joel Jesse, the Director of Mobility Management Services at Transport Administration, said. “Thanks to this, we will definitely save money and customers’ time and will be able to make operations faster and more efficient, as customers will not need to come to one of our service offices any more physically.”
AI-assisted digital customer service
Until now, first vehicle registration – meaning the registration right after a vehicle has been imported to Estonia in most cases – has only been possible by visiting one of the offices of the Transport Administration. This year, a new self-service environment will be launched, allowing fresh passenger car owners to take photos of their vehicles and upload them without leaving home or work. The vehicle has to be taken to a Transport Administration’s office only if any additional checks are needed.
The DriveX system helps to create good quality photos, supplemented by trustworthy metadata, allowing the employees of the Transport Administration to evaluate if the vehicle complies with all the regulations. For the customer, the system is intuitive and easy to use. Interactive instructions and AI technologies, such as computer vision, are used to ensure the quality of the result.
As the need for digitalisation across Europe grows, there has been interest in DriveX’s innovative system from other countries.
A significant step in e-state solutions
“About 116,000 vehicles are registered in Estonia every year,” Rauno Sigur, CEO of DriveX, commented. “In all of Europe, the figure is around 32 million. Therefore, the market potential is immense, and the demand for a digital vehicle registration solution is growing. Implementing our imaging technology at Transport Administration, Estonia will once again take a significant step forward in developing the e-government and make the vehicle registration process many times more efficient.”
DriveX is an Estonian startup founded in 2019. Its vehicle inspection systems are already in use at several international insurance companies. This far, the company has raised 1.2 million euros of investment.