In Estonia, 99% of public services are available online 24 hours a day. E-services are only impossible for divorces  – you still need to leave the house for this.

Thanks to a safe, convenient, and flexible digital ecosystem, Estonia has reached an unprecedented level of transparency in governance and built broad trust in its digital society. As a result, Estonia saves over 1400 years of working time annually and has become a hassle-free environment for business and entrepreneurship.

e-Governance is a strategic choice for Estonia that aims to improve the competitiveness of the country and increase the well-being of its people. Our aim is to keep the government working seamlessly 24/7. This is supported by digital identity, secure data exchange, and high-quality databases. E-Governance consists of transparent and efficient use of ICT in state administration (e-Administration), user-friendly public services provision online (e-Services and active involvement of citizens in decision-making processes(e-Participation). The development of the Estonian e-Governance ecosystem has been supported by strategic vision,trust of citizens and cooperation with the ICT sector. Personal data protection is the cornerstone of building trust towards e-Government. Citizens have the right to know who is using their personal data. Enforcement of ‘once-only’ principle means that citizens only have to submit their data once to the government to be used and re-used. Estonia is striving for provision of proactive and invisible services by relaying on the efficient use of data which the state already has. Proactive service delivery means that the government starts service provision without waiting requests from citizens.

e-Democracy & open data

Internet voting (i-Voting) is a unique solution that conveniently engages citizens in the governance process. This system allows voters to cast their ballots from any internet-connected computer anywhere in the world. During a designated pre-voting period, the voter logs into the system using their government-issued e-ID and casts a ballot. The voter’s identity is removed from the ballot before it reaches the National Electoral Commission for counting, thereby ensuring anonymity.

Since 2017, 16- and 17-year-old citizens have been eligible to vote in local elections. And historically, no less than 36% — and sometimes nearly 64% — of eligible voters participate in the i-Voting system.

e-Democracy supports and enhances democratic processes and institutions through this technology. It offers citizens the opportunity to participate in the political process as a vital part of the development of e-Governance.



Estonians use i-Voting

since 2005

Estonia uses i-Voting


The Open Data Maturity Report

Estonia’s e-Democracy tools include:

  • EIS – platform for public consultation on all draft laws.
  • VOLIS – an online decision-making platform for local authorities.
  • – a portal that enables citizens to compose and send collective initiatives to the Estonian Parliament.
  • e-Election system by Helmes


Visit us physically or virtually

We host impactful events both in our centre and online for government institutions, companies, and media. You’ll get an overview of e-Estonia’s best practices and build links to leading IT-service providers and state experts to support your digitalisation plans.

Questions? Have a chat with us.

Call us: +372 6273157 (business hours only)

Find us

The Briefing Centre is conveniently located just 2 minutes drive from the airport and 10 to 15 minutes drive from the city centre.

You will find us on a ground floor of Valukoja 8, central entrance behind the statue of Mr Ernst Julius Öpik. Photo of the central entrance.

Valukoja 8
11415 Tallinn, Estonia