In the first episode of 2024, we’re thrilled to have Andres Raieste, Senior Vice President of the Public Sector from Nortal, as we dive into the world of e-government services. Andres, with his background in shaping Estonia’s digital government initiatives, offers insights into this field. We explore the journey from traditional to digital services, the nuances of digital identity, and the future of interoperable systems in e-governance. We delve into the challenges of digitalisation, including the impact of AI, the importance of supportive legislation, and the emerging concept of a post-digital era where personalised, efficient, and inclusive digital government is not just a possibility but a reality. This episode is a must-listen for anyone interested in the intersection of technology, policy, and public service in the digital age.
- How has Estonia’s approach to digital government services set a global example?
- What are the key steps in transitioning from traditional to digital government services?
- What is the concept of a “post-digital” era and how does it impact future government services?
- How do digital services improve transparency and efficiency in government operations?
- What challenges are encountered in the digitalisation of public services?
- How can AI and legislative frameworks be leveraged to enhance digital government services?
- How can digital government services be made more personalised, efficient, and inclusive?
Find out more about the personal government white paper.